ACA Survey | CommunityConnect Labs

Affordable Care Act survey on mobile phone

Goals of ACA Street Chat

• To give voice to the experiences of low-income people of color who are impacted by Affordable Care Act

• To use affordable, convenient, mobile technology to bridge communications between policy makers and under-served communities

• To gain feedback and insights on what is working and what is not

Download the Case Study (.PDF)

Street Chat Case Study Results

How have Californians – particularly Californians of color and low-income - fared since the Affordable Care Act was enacted five years ago?

CommunityConnect Labs conducted a survey of Californians in metropolitan Los Angeles, San Francisco, and San Jose from January to February 2015 using text messaging to connect with hard-to-reach populations.

We learned that most Californians insured through ACA give it high marks, but

many are struggling to get it.

Research Highlights

"State has Good Care If You Can Get It"

California HealthLine

Individuals from metro areas around Los Angeles, San Francisco, and San Jose.
For people who were able to get insurance (500):

Insurance Affordability

About three-fourths of respondents (77%) said that insurance was affordable for them

Co-pay Affordability

About 93% of respondents said that their copay charge was affordable

Healthcare Providers

85% of respondents liked their healthcare provider

However, for people who stilll do not have insurance (324):

Insurance Application

57% tried and failed to get health insurance
Another 28% were still waiting to hear about their status

Supported by the California Wellness Foundation and the California Endowment
http://www.californiahealthline.org/capitol-desk/2015/5/state-has-good-care-if-you-can-get-it-according-to-textmessaging-study

ACA Street Chat Case Study

Goals of ACA Street Chat

Street Chat Case Study Results

Research Highlights

Key Metrics

Solutions

Use Cases

Company