COVID-19 Communications Solutions for Government

Communicate with the public quickly, better manage overwhelming incoming inquiries for services and conduct contact tracing during the COVID-19 pandemic. Maintain your level of service at a time of increased demand. Here are some examples of communications solutions designed for Government agencies:

Election Updates and Reminders

Quickly and easily send out key registration, procedural, and election updates by text SMS message. Inform voters about changes in election deadlines, vote by mail options, as well as last-minute, time-sensitive changes about voting locations and processes. Text messages have a 90% open rate and reach everyone - including hard-to-reach low-income people, minorities, and immigrants.

Send out time-sensitive and important voting information quickly and easily

Enable voters to text in their location to find nearby polling stations

Dedicated priority end-to-end support

Secure, Cloud Hosted platform

Robust reporting

Multi-Language Access: English, Spanish and 12 other languages upon request

COVID-19 Contact Tracing

Case management/CRM software solutions for COVID-19 contact tracing that is scalable, proven, easy to learn and use, and HIPAA-compliant. 

Secure HIPAA compliant CRM database - used by over 30,000 organizations - designed for patient data tracking 

Strong role management

Easily configure scripts and alerts

Automated 2 way messaging to maximize the productivity of contact tracing staff

Simple and quick volunteer/staff training 

Robust reporting, live, built-in dashboard

COVID-19 Mental Health Check-In and Referrals

Connect individuals to mental health assistance based on their needs and preferences. Enable individuals to request call-backs from caseworkers. Ensure clients receive the care they need to stay healthy even when in-person visits are not advisable.

Automated check-ins: Easily check-in on at-risk individuals to see if they need help

Provide personalized referral: Match individuals to resources based on their language, location, and preferences

Automated follow-up with individuals to ensure they got the help they needed

Language Access: English, Spanish and other languages upon request

COVID-19 Assistance Chatbot

Answer frequently asked questions about resources for assistance with unemployment, childcare, housing, and other existing resources.

Reduce inbound questions and hold-times for State phone lines

Provide answers to questions quickly, conveniently and confidentially

Language Access: English, Spanish and other languages upon request

Robust Reporting: Monitor top questions and number of questions answered

Allows residents to access information anywhere, anytime