The Top Government Events to Attend to Connect with Like-Minded Customer Experience Leaders

Bringing government and industry together to network and share experiences is one of the best ways to learn from each other. Having a network of like-minded people allows you to have someone to call, email or chat with to discuss ideas and get feedback. One of the best ways to connect government and industry is through events such as conferences, summits or award programs.

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Over the past several years, federal agencies have made it a priority to improve the experience the government delivers to its customers. Through the Government Customer Experience (GovCX) Policy Framework, the government has increased its momentum on transforming federal services. 

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On December 13, 2021, President Biden also made the delivery of excellent, equitable and secure federal services a priority through Executive Order 14058, “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.”

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If you’re interested in networking with other CX leaders, sharing your expertise in the area of customer experience and transforming government services, here’s our recommendations for events you can’t miss:

1. ACT-IAC and Dorris Consulting International (DCI) 2022 Customer Experience Summit 
   November 15, 2022 | Renaissance Hotel in Washington, D.C.

   ‍The theme of this year’s summit is “Operationalizing the President’s Management Agenda (PMA) to Deliver Excellent, Equitable and Secure Federal Services to Build Trust in Government.”

2. Service to the Citizen Awards 
   September 2023 | Mayflower Hotel in Washington, D.C.

   An annual awards program focused on improving the lives of citizens, the public and employees.

3. Annual GovExec CX Summit
   More details to follow. You can view the 2021 CX Summit here.

4. Annual Adobe Experience Makers Conference
   You can view the 2021 Annual Adobe Experience Makers Conference here.

5. Digital Government Institute Annual Customer Experience Conference
   More details to follow. You can view the 2021 Annual Customer Experience Conference here.

We hope this list was helpful and to see you at some of these events in the future!