CommunityConnect Labs

Service Navigator

Quickly collect information from clients via mobile message and use it to direct them to the right service provider.
Problem

Problem

Navigating services is a maze for individuals experiencing homelessness given an ever-increasing number of service providers, specific criteria for receiving services, and little availability.
solution

Solution

Quickly assess clients’ needs and preferences, responding with the right services and provider for them.
benefits

Benefits

  • Match clients to resources based on their language, location, and preferences
  • Track individual referrals with unique links
  • Save staff and client time spent on the phone or commuting for a referral appointment
  • Get 3x standard survey response rate
  • Get responses 2x faster than traditional surveys

How It Works

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Upload client contacts / promote number to opt in for referrals

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Write short survey to assess clients’ needs

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Clients complete survey

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Segment referrals based on clients’ answers to survey

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See engagement metrics