About Us

CommunityConnect Labs enables government and service providers to use mobile messaging to connect with hard-to-reach populations

Our Clients

We’re proud to serve community-based organizations, governments, and foundations

CommunityConnect Labs clients

Our Story

CommunityConnect Labs was created by the team behind GreatNonprofits after seeing the difficulties human services providers had connecting with hard-to-reach people.  We empower our clients through technology and expertise created through inclusive, human-centered design.

We have found that the most successful way to engage communities is to meet people where they are. Our engagement solutions leverage the existing routines and channels that community members use every day.

Technology: We provide mobile-first engagement solutions - including mobile messaging, interactive voice or mobile web.

Services: We provide strategic consulting and training to help our customers better connect and engage with underserved and hard-to-reach communities.


Perla Ni headshot
Perla Ni
Founder & CEO

Perla is the founder and CEO of CommunityConnect Labs, the Census Outreach Project, and GreatNonprofits. Previously, she founded the Stanford Social Innovation Review, the leading journal on nonprofit management and philanthropy. She has served on the boards of Goodwill, America’s Charities and Network for Good. Perla holds a JD from Harvard Law School and a BA from UC Berkeley.
Chyann Sapp headshot
Daniel Kramer
Chief Operating Officer

Jacob Model headshot
Jacob Model
VP of Product and Data

Jacob leads product design and data science for CommunityConnect Labs’ mobile messaging solutions. His tools for Census 2020, Earned Income Tax Credit, and utility assistance have enabled government and nonprofit organizations to reach hundreds of thousands of individuals, connect them to services, and collect data to inform organizational strategy and improve services. He has been a featured speaker for the New York Funders conference, Census Funders Subgroup convening, California’s Quarterly Census meeting, and Tech4America. Jacob holds a PhD from Stanford Graduate School of Business and BA from Harvard College.
Chyann Sapp headshot
Chyann Sapp
Assoc. Director, Government & Nonprofit Programs

Chyann Sapp leads business development across the Eastern and Mid-Atlantic regions. Previously, she worked in government relations for seven years managing special projects at the MTA and serving as the first Youth Voter Coordinator of New York City where she registered thousands of new voters. Her programming and curricula has been recognized by Mayor de Blasio and adopted citywide by the Department of Education. She holds a BA from Hunter College.
Kristin Merkel headshot
Kristin Merkel
Assoc. Director, Government & Nonprofit Programs

Kristin leads CommunityConnect Lab’s marketing and business development. She is a strategic partnerships specialist with a background in marketing solutions and is committed to affecting change and driving impact through technology. Kristin was the Director of Strategic Partnerships at Chegg and has worked with Fortune 500 companies (Microsoft, American Express, Citibank) to nonprofits to niche market brands like Angel’s Envy. She holds a BA from UCLA.
Nelson Pinto
Product Manager
Daniel Kadvany
Product Manager
Teeh Amaral
Senior Software Engineer
Eric Stone
Interim CTO
Alex Stefanescu
Systems Administrator
Igor Palii
Software Developer
Tatiana Pogrebetskaya
Grace Ching
QA Engineer
Sam Reeve
Program Associate
Michelle Centeno
Implementation Associate
Sterling Hardaway
Customer Success Manager
Jett Hayward
Implementation Coordinator
Andrea Lloyd
HR & Finance Manager
Lawrence Sanfilippo
Sahana Jayaraman
Neha Paralkar
Social Media Specialist
Sang Mai Xuan
QA Engineer
Armi Niguidula
Administrative Assistant / Research
Vidhya Murugan
Freelance Contractor
Paula Bagaporo
Michael DeJesus
Customer Service

Contact Us

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