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Engage Your Communities with Text Messaging

Motivate, educate, and collect information from hard-to-reach people on their terms

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Spanish language text messaging survey example on iPhone.

Communicate with Hard-to-Reach People

Text and other mobile messaging is a proven way to reach underserved populations

90% of low-income people have mobile phones

95% of texts are read within 3 minutes of being sent

Text messaging is free to receive on most phone plans

Thanks to CommunityConnect Labs for helping our city leverage innovation to simply – and effectively – collect location-based data for our Local Update of Census Addresses (LUCA)

Sam Liccardo
City of San Jose
City of San Jose

Connect, Listen, and Nudge

Our mobile messaging platform supports communication across the client lifecycle

Appointment Reminders

Send personalized, automated reminders for deadlines and events: reduce no shows and decrease busywork.

Surveys

Conduct robust surveys with 3x the response rate of traditional methods. Leverage skip logic and randomization.

Eligibility Screening

Enable clients to evaluate their eligibility for programs like SNAP and LIHEAP with no wait time, then direct them to services.

Intelligent Referrals

Connect your clients to assistance based on their needs and preferences, like language and location.

Animated text messaging survey example on iPhone.

Document Verification

Visually verify addresses, employment, and other info via image sent by text. No more faxes, scanners, or computers for clients.

Broadcast Messaging

Send mass broadcast text messages to clients to keep them informed about services and other relevant information.

AI Virtual Assistant

Allow clients to engage with a chatbot available 24/7 to answer their questions or direct them to resources.

Appointment Reminders

Send personalized, automated reminders for deadlines and events: reduce no shows and decrease busywork.

Surveys

Conduct robust surveys with 3x the response rate of traditional methods. Leverage skip logic and randomization.

Eligibility Screening

Enable clients to evaluate their eligibility for programs like SNAP and LIHEAP with no wait time, then direct them to services.

Intelligent Referrals

Connect your clients to assistance based on their needs and preferences, like language and location.

Document Verification

Visually verify addresses, employment, and other info via image sent by text. No more faxes, scanners, or computers for clients.

Broadcast Messaging

Send mass broadcast text messages to clients to keep them informed about services and other relevant information.

AI Virtual Assistant

Allow clients to engage with a chatbot available 24/7 to answer their questions or direct them to resources.

Use Cases

Leverage our tools to improve program and service delivery

Benefits

Communicate with and collect data from clients more effectively

Easily use visual interface to build scalable campaigns to serve clients

Send useful links such as live traffic, public transportation, and location information

Get higher response rates from clients and collect data more quickly

Visualize, analyze, and export all data collected through our platform

CommunityConnect Labs' dashboard graphs and data analysis tools.

Let Us Help You Achieve Your Mission

Get in touch with the CommunityConnect Labs Team

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