Secure and Proven Software Tools for Government Agencies and Nonprofits

We are a non-profit company offering government and service providers enterprise-class technology, professional services, and expertise. Improve your outreach and engage your communities.

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Spanish language text messaging survey example on iPhone.

New! COVID-19 Solutions

Mental Health Connect


Ensure clients receive the care they need to stay healthy. Remotely connect individuals to mental health assistance based on their needs and preferences. Read our Call4Calm Case Study.

Key Features:

  • • Automated call-backs: Enable individuals to request call-backs from caseworkers
  • • Automated check-ins: Easily check-in on at-risk individuals to see if they need help
  • • Provide personalized referral: Match individuals to resources based on their language, location, and preferences
  • • Automated follow-up with individuals to ensure they got the help they needed
See Our Mental Health Connect

Customer Service Chatbot


Overwhelmed by inbound calls? Maintain your agency’s level of service despite staff shortages and increased public demand for information. 

Key Features:

  • • Reduce inbound questions and hold-times for State phone lines
  • • Provide answers to questions quickly, conveniently and confidentially
  • Allows residents to access information anywhere, anytime
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Election Updates & Reminders


Ensure that election information reaches every voter! Quickly and easily send out election updates by text message. 

Key Features:

  • Enable voters to text in their location to find nearby polling stations
  • Inform voters about changes in election deadlines, or vote by mail options
Read More

We Help You Serve Vulnerable Communities

CommunityConnect Labs enables government and service providers to use simple and customizable mobile messaging to connect with low-income and hard-to reach populations.

90% of low-income people have mobile phones

95% of texts are read within 3 minutes of being sent

Text messaging is free to receive on most phone plans

Learn More

Thanks to CommunityConnect Labs for helping our city leverage innovation to simply – and effectively – collect location-based data for our Local Update of Census Addresses (LUCA)

Sam Liccardo
City of San Jose
City of San Jose

Connect, Listen, and Nudge

Our mobile messaging platform supports communication across the client lifecycle

Appointment Reminders

Send personalized, automated reminders for deadlines and events: reduce no shows and decrease busywork.

Surveys

Conduct robust surveys with 3x the response rate of traditional methods. Leverage skip logic and randomization.

Eligibility Screening

Enable clients to evaluate their eligibility for programs like SNAP and LIHEAP with no wait time, then direct them to services.

Intelligent Referrals

Connect your clients to assistance based on their needs and preferences, like language and location.

Animated text messaging survey example on iPhone.

Document Verification

Visually verify addresses, employment, and other info via image sent by text. No more faxes, scanners, or computers for clients.

Broadcast Messaging

Send mass broadcast text messages to clients to keep them informed about services and other relevant information.

AI Virtual Assistant

Allow clients to engage with a chatbot available 24/7 to answer their questions or direct them to resources.

Appointment Reminders

Send personalized, automated reminders for deadlines and events: reduce no shows and decrease busywork.

Surveys

Conduct robust surveys with 3x the response rate of traditional methods. Leverage skip logic and randomization.

Eligibility Screening

Enable clients to evaluate their eligibility for programs like SNAP and LIHEAP with no wait time, then direct them to services.

Intelligent Referrals

Connect your clients to assistance based on their needs and preferences, like language and location.

Document Verification

Visually verify addresses, employment, and other info via image sent by text. No more faxes, scanners, or computers for clients.

Broadcast Messaging

Send mass broadcast text messages to clients to keep them informed about services and other relevant information.

AI Virtual Assistant

Allow clients to engage with a chatbot available 24/7 to answer their questions or direct them to resources.

Benefits

Communicate with and collect data from clients more effectively

Easily use visual interface to build scalable campaigns to serve clients

Send useful links such as live traffic, public transportation, and location information

Get higher response rates from clients and collect data more quickly

Visualize, analyze, and export all data collected through our platform

CommunityConnect Labs' dashboard graphs and data analysis tools.

Let Us Help You Achieve Your Mission

Get in touch with the CommunityConnect Labs Team

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