Unlocking Insights and Enabling Personalized Engagement
Easily Create Scalable Campaigns Using Text Messages
Engage Your Clients via Text Messaging
It’s time-consuming and challenging to engage low-income clients.
- Low-income clients have low response rates for email and phone calls because of lack of regular internet, cell plan, or landline access
- The number of low-income people who need services are increasing, but nonprofit staff and budgets are not
Interactive text messaging to improve outreach to low-income clients
- 90% of low-income people have mobile phones
- 95% of Americans text every day
- Text messaging is free to receive on most phone plans
- Text messaging reaches your clients where they’re at
- Reduce staff time spent on repetitive calls to clients
- Reduce the barriers for your clients to communicate with you
- Get higher response rates from clients
- Collect responses faster
- Automate repetitive reminders and follow-up calls
- Send useful links to live traffic, public transportation, and location information
Thanks to CommunityConnect Labs for helping our city leverage innovation to simply – and effectively – collect location-based data for our Local Update of Census Addresses (LUCA)
Mayor, City of San Jose
We can do more effective outreach, more often
Peninsula College Fund
The groundbreaking use of text messaging as a survey strategy in this project will inform the work of others examining the experiences of underserved Californians.
Program Director, The California Wellness Foundation
The two biggest benefits: thoughtful design and sharp & quick data analysis
United Ways of California
Text Messages improve Outreach
90% of low-income people have mobile phones
95% of Americans text every day
Text messaging is free to receive on most phone plans
Text messaging reaches your clients where they’re at
Who we are
CommunityConnect Labs provides high-quality and affordable tools for government and service providers to reach low-income and hard-to-engage individuals.
We enable the delivery and analytics of campaigns ranging from simple reminder messages to custom, interactive surveys.