NEW
New: COVID-19 Solutions - Contact Tracing, Mental Health Connect, Social Services Referrals - Are Here

Secure and Proven Software Tools for Government Agencies and Nonprofits

We are a non-profit company offering government and service providers enterprise-class technology, professional services, and expertise. Improve your outreach and engage your communities.

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Spanish language text messaging survey example on iPhone.

NEW! COVID-19 Solutions

CommunitMotivator

Benefits:

  • Deliver key information to educate, motivate and activate people to get vaccinated
  • Send out time-sensitive and important vaccination information to a large list quickly and easily
  • Enable people to find nearby vaccination locations and hours by just texting in their zip code
  • Language Access: Multiple languages available
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Rent Assistance
Application Helper

Reduce incomplete applications. Tenants and Property Managers can receive text reminders to complete their rental assistance applications, get more information, or easily upload documents by taking a photo.

Key Features:

  • Send automated text reminders to applicants 
  • Easy document submission -  people can text in photos of their documents
  • Integrates with your existing database
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Customer Service Chatbot

Overwhelmed by inbound calls? Maintain your agency's level of service during increased public demand for information.

Key Features:

  • Reduce inbound questions and call hold-times
  • Provide answers to questions quickly, conveniently and confidential
  • Allows residents to access information anywhere, anytime
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Staff Rapid Notifications

Ensure that important information reaches your staff and providers wherever they are.  Quickly and easily send out updates by text message.

Key Features:

  • Send Mass Text immediately to keep your staff and providers informed and safe
  • Target Messages to Specific Groups: send messages to people in a particular department, location, or other categorization
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Contact Tracing: Digital Check-In At Restaurants and Other Venues

Collect voluntary contact info where transmission occurs - bars, restaurants, and other gathering venues.

Key Features:

  • Convenient and Fast
  • Real-time data
  • Higher response rate
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We Help You Serve Underserved Communities

CommunityConnect Labs enables government and service providers to use simple and customizable mobile messaging to connect with underserved people.

90% of low-income people have mobile phones

95% of texts are read within 3 minutes of being sent

Text messaging is free to receive on most phone plans

CommunityConnect Labs proved one of our most valuable partners in reaching out to and engaging Virginia's hardest to count communities. The team was incredibly responsive, dedicated, and innovative in approach and played a significant role in our efforts.

Kelly Thomasson
Secretary of the Commonwealth of Virginia
City of San Jose

Connect, Listen, and Nudge

Our mobile messaging platform supports communication across the client lifecycle

Appointment Reminders

Send personalized, automated reminders for deadlines and events: reduce no shows and decrease busywork.

Surveys

Conduct robust surveys with 3x the response rate of traditional methods. Leverage skip logic and randomization.

Eligibility Screening

Enable clients to evaluate their eligibility for programs like SNAP and LIHEAP with no wait time, then direct them to services.

Intelligent Referrals

Connect your clients to assistance based on their needs and preferences, like language and location.

Animated text messaging survey example on iPhone.

Document Verification

Visually verify addresses, employment, and other info via image sent by text. No more faxes, scanners, or computers for clients.

Broadcast Messaging

Send mass broadcast text messages to clients to keep them informed about services and other relevant information.

AI Virtual Assistant

Allow clients to engage with a chatbot available 24/7 to answer their questions or direct them to resources.

Appointment Reminders

Send personalized, automated reminders for deadlines and events: reduce no shows and decrease busywork.

Surveys

Conduct robust surveys with 3x the response rate of traditional methods. Leverage skip logic and randomization.

Eligibility Screening

Enable clients to evaluate their eligibility for programs like SNAP and LIHEAP with no wait time, then direct them to services.

Intelligent Referrals

Connect your clients to assistance based on their needs and preferences, like language and location.

Document Verification

Visually verify addresses, employment, and other info via image sent by text. No more faxes, scanners, or computers for clients.

Broadcast Messaging

Send mass broadcast text messages to clients to keep them informed about services and other relevant information.

AI Virtual Assistant

Allow clients to engage with a chatbot available 24/7 to answer their questions or direct them to resources.

Let Us Help You Achieve Your Mission

Get in touch with the CommunityConnect Labs Team

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