Careers

Engineering and Product Director, CommunityConnect Labs

Anywhere in the US

Who We Are

CommunityConnect Labs is a tech-first social impact organization.  We are a leading provider of technology solutions that help local and state governments conduct  outreach and engagement to their most underserved residents.  We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

Last year, we served over 10 million people, to activate participation in the Census, to vote in Elections and get COVID relief. We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services.

Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2billion in federal funding for essential services.

Our success has been recognized across the country: We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund.  Our work has been evaluated by governments and published in statistical journals.

Our tech stack is up to date: AWS (EBS, ECS, Elastic Beanstalk, CloudWatch ElastiCache, ElasticSearch, RDS, EC2), microservices, CICD, PagerDuty, GitHub, Jenkins, ReactJS, Go, and more.

To learn more about our work and impact visit https://www.communityconnectlabs.com/


The Opportunity

As our organization grows we are seeking an Engineering and Product Lead who will be responsible for the organization’s Engineering and Product planning, processes and execution. This role will be a senior leader in the organization, providing leadership for a team of 5 including software engineers and product managers.

You will get to build new Customer Experience Solutions that enable government agencies - providing public health outreach, job training services, and other essential human services - to communicate with residents through multi-channel communications, in multiple-languages, with a combination of AI and human interactions.

You will have the opportunity to use your tech skills to help some of our most vulnerable residents. Specifically you will:

  • Make a concrete, tangible difference in the lives of millions of people all across the country.
  • Influence decision-makers at high levels of government and help them embrace technology as a resource for delivery critical services. You will enable federal, State, local governments and nonprofits provide better services for low-income communities at scale.
  • Solve some of the country’s hardest problems
  • Join a supportive, and adventurous environment with smart, engaged colleagues who come to work every day with the organization’s mission in mind.
  • Have flexibility on work hours/schedule and work location.

Responsibilities:

The Engineering and Product Director will be responsible for product planning and execution across multiple products. Day to day work will include: gathering and prioritizing product and customer requirements, writing technical specs, analyzing user data, creating mock-ups, creating demos, , and working closely with engineering, implementation and business development to ensure social impact and financial goals are met. The Product Lead’s job also includes ensuring that the product supports the organization's overall strategy and goals.

The Engineering and Product Director is expected to:

  • Be a player and a coach in Engineering and Product
  • Develop and run beta and pilot programs with early-stage products and manage new feature development
  • Collect customer requirements, create mock-ups and demos,  and write specs for engineering with prioritized features and corresponding justification
  • Work with Engineering and QA teams to identify and resolve code issues
  • Design and develop full-stack application business logic using ReactJS, Go, Python/Django, NodeJS, SQL, HTML/CSS, related technologies
  • Interface with Implementation Team to determine key requirements
  • Work with external third parties to assess partnership opportunities and communicate the product context and strategy.

Qualifications:
  • 10+ years of Engineering experience ideally in communications software such as Contact Center, or omnichannel digital communications - email, chatbots, webchat, SMS
  • Demonstrated success defining and launching early stage products
  • Has led high quality product development using an agile methodology - iteratively improving products through delivery cycles.
  • Proven ability to interpret and leverage user research, user testing, and data analytics to make and validate product decisions.
  • Strong Engineering and Product judgement - knowing when to prototype and when to code, when to experiment and when to change direction.
  • Demonstrated ability to thrive on a growing, remote, globally-distributed team
  • Previous staff management experience and strong stories of proactive leadership and continuous team development
  • Excellent written and verbal communication skills
  • Excellent teamwork skills, proven ability to influence cross-functional teams and ability to thrive on a growing, remote team

And Bonus Points for:
  • Experience in a mission-driven organization
  • Experience with HIPAA compliance and security audits
  • A strong nose for cloud-based, microservices architectures
  • Familiarity with webchat, SMS, and Twilio’s APIs and platform
  • A substantial portion of our tech stack uses the Go/Python-based third party platform RapidPro, so experience with that is a welcome bonus, but not strictly required

Our Team's Culture and Benefits:

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves.

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive.  We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us to achieve our mission.

Location

Anywhere in the US

Business Development Representative, CommunityConnect Labs

Anywhere in the US

Who We Are

CommunityConnect Labs (CCL) is an enterprise software solutions provider that serves the most innovative government agencies and nonprofits in the country.  

We are a social enterprise with a mission of positive social impact.  We provide mobile-first solutions as well as professional services for nonprofits and governments to better connect and engage their communities.

We are winners of the Twilio Social Impact award and Amazon Imagine award.

Our work has been evaluated by governments and published in academic journals. One of our projects yielded a 200x ROI, providing local low-income communities with an estimated $46 million per year for the 2021-2030 decade ($460 million total).

As a nonprofit, CCL’s is unique: we operate like a startup, but we strive for our work to show impact and improve lives. You’ll get the opportunity to build something of your own and provide meaningful input on a host of strategies and outreach.


The Opportunity

Would you like to be part of a team focused on increasing the adoption of CommunityConnect Labs Software & Services? Do you have the business savvy necessary to help establish CommunityConnect Labs’ outbound sales outreach? CommunityConnect Labs is growing in the U.S. Public Sector market, and we offer a creative, fast paced, entrepreneurial work environment where you’ll be at the center of CommunityConnect Labs innovation.

We are looking for a Business Development Representative (BDR) to focus on generating and finding leads and qualifying prospects using outbound sales outreach (cold email, cold calling, social selling, networking, etc.). The successful applicant will be asked to help generate lists of leads, qualify them, and help craft content for outreach. S/he should also be a self-starter who is prepared to develop and execute a plan from scratch and consistently deliver on quarterly targets. The ideal candidate will possess a sales background, as well as communication skills and technical background sufficient to communicate the benefits of our technical solutions to a non-technical audience. The BDR will be an exceptionally strong and creative thinker who thrives in a team environment and embraces all aspects of selling. S/he must be able to work in a fast-paced, dynamic environment and have very strong verbal and written communication skills.

Responsibilities:
  • Generate, update, and optimize lists of potential clients/prospects
  • Qualify leads as sales opportunities
  • Contact potential clients through outbound sales outreach
  • Present our organization to potential clients
  • Identify client needs and suggest appropriate products/services
  • Build long-term trusting relationships with clients
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between prospective clients and Business Development team
  • Report to the Director of Business Development on (weekly/monthly/quarterly) sales results
  • Stay up-to-date with new products/services and pricing
  • Assist with other Business Development activities - we’re a small team, so we often chip in on organization-wide tasks

Qualifications:
  • Proven work experience (at least 2) as a Business Development Representative or similar role
  • Experience selling software and services
  • Hands-on experience with multiple sales techniques
  • Track record of achieving sales quotas
  • Experience with CRM software
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • Ability to deliver engaging presentations
  • Previous Success working with the Public Sector, government and nonprofits
  • College Degree in Marketing, Business Administration or relevant field
  • Ability to work in the United States without limitation

Our Team's Culture and Benefits:

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

An amazing mission: CommunityConnect Labs’ mission is to help local governments and nonprofits provide better services to communities they serve.

We are impatient changemakers. The work is challenging and fast-paced. We expect the highest quality of work from ourselves.

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive. We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where people's talents can shine.

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work.

Location

Anywhere in the US

Implementation Associate, CommunityConnect Labs

Anywhere in the US

Who We Are

CommunityConnect Labs is a tech-first social impact organization. We partner with local and state governments to conduct outreach and engage their most underserved constituents in improving health outcomes, responding to emergencies and disasters, and enrolling in benefit programs and education services.

Last year, we served over 10 million people, to activate participation in the Census, to vote in US elections and to get COVID resources. We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services. We worked collaboratively with state governments as an empathetic and nimble partner in this urgent and critical work.

Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2 billion in federal funding for essential services.Our success has been recognized across the country: We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund. Our work has been evaluated by governments and published in statistical journals.

We are an international team, bringing a full range of talents and perspectives to some of the most pressing issues.  We are dedicated, collaborative and supportive.  As a remote organization, we meet often via video and periodically come together in person to strategize, plan and prepare for future work.  As a small team, we value creativity and foster professional growth for all employees.

To learn more about our work and impact visit https://www.communityconnectlabs.com/


The Opportunity

We are seeking an Implementation Associate who will join our team and deliver on contracts and provide business support and reporting to clients or funders.

While the issues that we tackle - public health outreach, access to government services, job training, homelessness, essential human services - are challenging, you will have the opportunity to help some of our most vulnerable residents. Specifically you will:

  • Help us influence decision-makers at high levels of government and help them embrace technology as a resource for delivery critical services. Your work will enable federal, State, local governments and nonprofits to provide better services for low-income communities at scale.
  • Have the opportunity to help solve some of the country’s hardest problems.
  • Help us make a concrete, tangible difference in the lives of millions of people all across the country.
  • Join a supportive, and adventurous environment with smart, engaged colleagues who come to work every day with the organization’s mission in mind.
  • Have flexibility on work hours/schedule and work location.

Responsibilities
  • Work consultatively with clients to design, conduct AB tests  and oversee all aspects of digital outreach and public awareness campaigns for our clients
  • Provide expertise and first-in-class digital marketing methods, especially via social media platforms and SMS
  • Prepare reports on performance of client campaigns
  • Evaluate important metrics of engagement for client’s outreach campaigns
  • Coordinate with media experts and consultants to improve results
  • Collaborate with our engineering team and the client's engineering team on business requirements for system and data integration
  • Managing multiple projects, deadlines, and milestones
  • Tracking and communicating client issues and proactively troubleshooting and resolving problems


Qualifications
  • BS degree in marketing, psychology, sociologist or relevant field.
  • A minimum of 5 years experience in a digital marketing or advertising position.
  • In-depth knowledge of various email, social media platforms, best practices, and website analytics
  • Quantitative, data-driven but also empathetic and communicative= Outstanding communication and interpersonal skills.
  • Up-to-date on the latest trends and technologies in digital marketing.

Preferred but not required to apply
  • SMS text communications experience
  • Experience in working with government agencies (at any level) and/or community partners and non-profits
  • Knowledge of prominent and emerging social issues that affect vulnerable communities

Our Team’s Culture and Benefits

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves. We support each other to deliver and be our best.  We are a diverse group of people committed to learning from our differences. As a woman-founded organization, we know that representation matters.

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive.  We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us to achieve our mission.


Location

Anywhere in the US

Marketing Director, CommunityConnect Labs

Anywhere in the US

Who We Are

CommunityConnect Labs is a tech-first social impact organization. We are a leading provider of technology solutions that help local and state governments conduct outreach and engagement to their most underserved residents. We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

Last year, we served over 10 million people, to activate participation in the Census, to vote in Elections and get COVID relief. We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services.

Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2billion in federal funding for essential services.

Our success has been recognized across the country. We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund. Our work has been evaluated by governments and published in statistical journals.

To learn more about our work and impact visit https://www.communityconnectlabs.com.


The Opportunity

We are seeking an experienced, passionate marketing director who is searching for meaningful, values-first, social impact work.

‍While the issues that we tackle - COVID-19 vaccine outreach, public health outreach, access to government services, job training, homelessness, essential human services - are challenging, you will have the opportunity to help some of our most vulnerable residents. Specifically you will:

  • Influence decision-makers at high levels of government and help them embrace technology as a resource for delivery critical services. Your work will enable federal, State, local governments, and nonprofits to provide better services for low-income, minority, and rural communities at scale.
  • Conduct digital outreach and help vulnerable people get access to health, financial support, and safety net services
  • Help us make a concrete, tangible difference in the health and well-being of millions of people all across the country.
  • Join a supportive, and adventurous environment with smart, engaged colleagues who come to work every day with the organization’s mission to help vulnerable communities in mind
  • Have flexibility on work hours/schedule and work location.

Responsibilities:
  • Create strategies and tactics to implement high-traffic integrated campaigns for state and local government programs that raise engagement and visibility
  • Lead strategic and day-to-day marketing management, including team management (managing contractors, freelance writers, designers, social media manager, video editors, and other project advisors and consultants)
  • ‍Develop, create, and test content - web, social media, email, video - to optimize success
  • Collaborate cross-functionally (implementation, product, technology) to develop, launch, and grow successful integrated marketing campaigns
  • Position our work as a leader in the mobile-messaging and nonprofit spaces
  • Bring critical thinking and innovative solutions to solving complex marketing challenges
  • Understand gaps in data across channels, articulate why, and lead steps to optimize results


Qualifications:

We are a small, flexible, growing team with limited resources. The ability to multitask and to move between projects with agility and ease is critical. We rely on creativity, resilience, humor, and a strong work ethic to do more with less and to quickly adjust when priorities change.

  • 10+ years experience in digital marketing including experience at the Director level or above
  • Previous team management experience
  • Proven ability to collect, analyze, and optimize metrics
  • Strong project management skills with a collaborative working style
  • Proactive, motivated, positive attitude and sense of humor
  • Intermediate design skills: Photoshop, InDesign, or Canva
  • Intermediate web content publishing skills with CMS such as Webflow, Wordpress
  • Creative, PR, agency, journalism experience preferred
  • Spanish language proficiency preferred

Compensation:

We offer generous benefits and a salary commensurate with the market rate at growing technology nonprofits.  Full package of salary and benefits $80k-115k.

Our Team’s Culture and Benefits

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.‍

We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves.

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive.  We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us to achieve our mission.


Location

Anywhere in the US