Careers

Engineering and Product Director, CommunityConnect Labs

Anywhere in the US

Who We Are

CommunityConnect Labs is a tech-first social impact organization.  We are a leading provider of technology solutions that help local and state governments conduct  outreach and engagement to their most underserved residents.  We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

Last year, we served over 10 million people, to activate participation in the Census, to vote in Elections and get COVID relief. We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services.

Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2billion in federal funding for essential services.

Our success has been recognized across the country: We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund.  Our work has been evaluated by governments and published in statistical journals.

Our tech stack is up to date: AWS (EBS, ECS, Elastic Beanstalk, CloudWatch ElastiCache, ElasticSearch, RDS, EC2), microservices, CICD, PagerDuty, GitHub, Jenkins, ReactJS, Go, and more.

To learn more about our work and impact visit https://www.communityconnectlabs.com/


The Opportunity

As our organization grows we are seeking an Engineering and Product Lead who will be responsible for the organization’s Engineering and Product planning, processes and execution. This role will be a senior leader in the organization, providing leadership for a team of 5 including software engineers and product managers.

You will get to build new Customer Experience Solutions that enable government agencies - providing public health outreach, job training services, and other essential human services - to communicate with residents through multi-channel communications, in multiple-languages, with a combination of AI and human interactions.

You will have the opportunity to use your tech skills to help some of our most vulnerable residents. Specifically you will:

  • Make a concrete, tangible difference in the lives of millions of people all across the country.
  • Influence decision-makers at high levels of government and help them embrace technology as a resource for delivery critical services. You will enable federal, State, local governments and nonprofits provide better services for low-income communities at scale.
  • Solve some of the country’s hardest problems
  • Join a supportive, and adventurous environment with smart, engaged colleagues who come to work every day with the organization’s mission in mind.
  • Have flexibility on work hours/schedule and work location.

Responsibilities:

The Engineering and Product Director will be responsible for product planning and execution across multiple products. Day to day work will include: gathering and prioritizing product and customer requirements, writing technical specs, analyzing user data, creating mock-ups, creating demos, , and working closely with engineering, implementation and business development to ensure social impact and financial goals are met. The Product Lead’s job also includes ensuring that the product supports the organization's overall strategy and goals.

The Engineering and Product Director is expected to:

  • Be a player and a coach in Engineering and Product
  • Develop and run beta and pilot programs with early-stage products and manage new feature development
  • Collect customer requirements, create mock-ups and demos,  and write specs for engineering with prioritized features and corresponding justification
  • Work with Engineering and QA teams to identify and resolve code issues
  • Design and develop full-stack application business logic using ReactJS, Go, Python/Django, NodeJS, SQL, HTML/CSS, related technologies
  • Interface with Implementation Team to determine key requirements
  • Work with external third parties to assess partnership opportunities and communicate the product context and strategy.

Qualifications:
  • 10+ years of Engineering experience ideally in communications software such as Contact Center, or omnichannel digital communications - email, chatbots, webchat, SMS
  • Demonstrated success defining and launching early stage products
  • Has led high quality product development using an agile methodology - iteratively improving products through delivery cycles.
  • Proven ability to interpret and leverage user research, user testing, and data analytics to make and validate product decisions.
  • Strong Engineering and Product judgement - knowing when to prototype and when to code, when to experiment and when to change direction.
  • Demonstrated ability to thrive on a growing, remote, globally-distributed team
  • Previous staff management experience and strong stories of proactive leadership and continuous team development
  • Excellent written and verbal communication skills
  • Excellent teamwork skills, proven ability to influence cross-functional teams and ability to thrive on a growing, remote team

And Bonus Points for:
  • Experience in a mission-driven organization
  • Experience with HIPAA compliance and security audits
  • A strong nose for cloud-based, microservices architectures
  • Familiarity with webchat, SMS, and Twilio’s APIs and platform
  • A substantial portion of our tech stack uses the Go/Python-based third party platform RapidPro, so experience with that is a welcome bonus, but not strictly required

Our Team's Culture and Benefits:

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves.

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive.  We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us to achieve our mission.

Location

Anywhere in the US

Implementation Associate, CommunityConnect Labs

Anywhere in the US

Who We Are

CommunityConnect Labs is a tech-first social impact organization. We partner with local and state governments to conduct outreach and engage their most underserved constituents in improving health outcomes, responding to emergencies and disasters, and enrolling in benefit programs and education services.

Last year, we served over 10 million people, to activate participation in the Census, to vote in US elections and to get COVID resources. We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services. We worked collaboratively with state governments as an empathetic and nimble partner in this urgent and critical work.

Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2 billion in federal funding for essential services.Our success has been recognized across the country: We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund. Our work has been evaluated by governments and published in statistical journals.

We are an international team, bringing a full range of talents and perspectives to some of the most pressing issues.  We are dedicated, collaborative and supportive.  As a remote organization, we meet often via video and periodically come together in person to strategize, plan and prepare for future work.  As a small team, we value creativity and foster professional growth for all employees.

To learn more about our work and impact visit https://www.communityconnectlabs.com/


The Opportunity

We are seeking an Implementation Associate who will join our team and deliver on contracts and provide business support and reporting to clients or funders.

While the issues that we tackle - public health outreach, access to government services, job training, homelessness, essential human services - are challenging, you will have the opportunity to help some of our most vulnerable residents. Specifically you will:

  • Help us influence decision-makers at high levels of government and help them embrace technology as a resource for delivery critical services. Your work will enable federal, State, local governments and nonprofits to provide better services for low-income communities at scale.
  • Have the opportunity to help solve some of the country’s hardest problems.
  • Help us make a concrete, tangible difference in the lives of millions of people all across the country.
  • Join a supportive, and adventurous environment with smart, engaged colleagues who come to work every day with the organization’s mission in mind.
  • Have flexibility on work hours/schedule and work location.

Responsibilities
  • Work consultatively with clients to design, conduct AB tests  and oversee all aspects of digital outreach and public awareness campaigns for our clients
  • Provide expertise and first-in-class digital marketing methods, especially via social media platforms and SMS
  • Prepare reports on performance of client campaigns
  • Evaluate important metrics of engagement for client’s outreach campaigns
  • Coordinate with media experts and consultants to improve results
  • Collaborate with our engineering team and the client's engineering team on business requirements for system and data integration
  • Managing multiple projects, deadlines, and milestones
  • Tracking and communicating client issues and proactively troubleshooting and resolving problems


Qualifications
  • BS degree in marketing, psychology, sociologist or relevant field.
  • A minimum of 5 years experience in a digital marketing or advertising position.
  • In-depth knowledge of various email, social media platforms, best practices, and website analytics
  • Quantitative, data-driven but also empathetic and communicative= Outstanding communication and interpersonal skills.
  • Up-to-date on the latest trends and technologies in digital marketing.

Preferred but not required to apply
  • SMS text communications experience
  • Experience in working with government agencies (at any level) and/or community partners and non-profits
  • Knowledge of prominent and emerging social issues that affect vulnerable communities

Our Team’s Culture and Benefits

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves. We support each other to deliver and be our best.  We are a diverse group of people committed to learning from our differences. As a woman-founded organization, we know that representation matters.

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive.  We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us to achieve our mission.


Location

Anywhere in the US

Marketing Director, CommunityConnect Labs

Anywhere in the US

Who We Are

CommunityConnect Labs is a tech-first social impact organization. We are a leading provider of technology solutions that help local and state governments conduct outreach and engagement to their most underserved residents. We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

Last year, we served over 10 million people, to activate participation in the Census, to vote in Elections and get COVID relief. We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services.

Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2billion in federal funding for essential services.

Our success has been recognized across the country. We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund. Our work has been evaluated by governments and published in statistical journals.

To learn more about our work and impact visit https://www.communityconnectlabs.com.


The Opportunity

We are seeking an experienced, passionate marketing director who is searching for meaningful, values-first, social impact work.

‍While the issues that we tackle - COVID-19 vaccine outreach, public health outreach, access to government services, job training, homelessness, essential human services - are challenging, you will have the opportunity to help some of our most vulnerable residents. Specifically you will:

  • Influence decision-makers at high levels of government and help them embrace technology as a resource for delivery critical services. Your work will enable federal, State, local governments, and nonprofits to provide better services for low-income, minority, and rural communities at scale.
  • Conduct digital outreach and help vulnerable people get access to health, financial support, and safety net services
  • Help us make a concrete, tangible difference in the health and well-being of millions of people all across the country.
  • Join a supportive, and adventurous environment with smart, engaged colleagues who come to work every day with the organization’s mission to help vulnerable communities in mind
  • Have flexibility on work hours/schedule and work location.

Responsibilities:
  • Create strategies and tactics to implement high-traffic integrated campaigns for state and local government programs that raise engagement and visibility
  • Lead strategic and day-to-day marketing management, including team management (managing contractors, freelance writers, designers, social media manager, video editors, and other project advisors and consultants)
  • ‍Develop, create, and test content - web, social media, email, video - to optimize success
  • Collaborate cross-functionally (implementation, product, technology) to develop, launch, and grow successful integrated marketing campaigns
  • Position our work as a leader in the mobile-messaging and nonprofit spaces
  • Bring critical thinking and innovative solutions to solving complex marketing challenges
  • Understand gaps in data across channels, articulate why, and lead steps to optimize results


Qualifications:

We are a small, flexible, growing team with limited resources. The ability to multitask and to move between projects with agility and ease is critical. We rely on creativity, resilience, humor, and a strong work ethic to do more with less and to quickly adjust when priorities change.

  • 10+ years experience in digital marketing including experience at the Director level or above
  • Previous team management experience
  • Proven ability to collect, analyze, and optimize metrics
  • Strong project management skills with a collaborative working style
  • Proactive, motivated, positive attitude and sense of humor
  • Intermediate design skills: Photoshop, InDesign, or Canva
  • Intermediate web content publishing skills with CMS such as Webflow, Wordpress
  • Creative, PR, agency, journalism experience preferred
  • Spanish language proficiency preferred

Compensation:

We offer generous benefits and a salary commensurate with the market rate at growing technology nonprofits.  Full package of salary and benefits $80k-115k.

Our Team’s Culture and Benefits

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.‍

We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves.

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive.  We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us to achieve our mission.


Location

Anywhere in the US


Operations Manager, CommunityConnect Labs

Anywhere in the US

Who We Are

CommunityConnect Labs is a tech-first social impact organization. We are a leading provider of technology solutions that help local and state governments conduct  outreach and engagement to their most underserved residents.  We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

Last year, we served over 10 million people, to activate participation in the Census, to vote in Elections and to get COVID relief. We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services.

Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2 billion in federal funding for essential services.

Our success has been recognized across the country: We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund.  Our work has been evaluated by governments and published in statistical journals.

To learn more about our work and impact visit https://www.communityconnectlabs.com/


The Opportunity

The Operations Manager plays a critical role in supporting and ensuring the effectiveness of the CCL team. The role serves to help ensure the organization runs smoothly, with particular emphasis on administration, finance & accounting, and organizational governance. The number one competency the person in this position must demonstrate is resourcefulness.

While the issues that we tackle - public health outreach, access to government services, job training, homelessness, essential human services - are challenging, you will have the opportunity to help some of our most vulnerable residents. Specifically you will:

  • Help us influence decision-makers at high levels of government and help them embrace technology as a resource for delivery critical services. Your work will enable federal, state, local governments and nonprofits to provide better services for low-income communities at scale.
  • Have the opportunity to help solve some of the country’s hardest problems.
  • Help us make a concrete, tangible difference in the lives of millions of people all across the country.
  • Join a supportive, and adventurous environment with smart, engaged colleagues who come to work every day with the organization’s mission in mind.
  • Have flexibility on work hours/schedule and work location.

Responsibilities:

Work in conjunction with the CEO and COO to:

  • Problem-solve, investigate, provide guidance, or secure assistance needed to address organizational support needs and keep the team running smoothly.
  • Analyze and improve organizational processes and policies and work to improve quality, productivity and efficiency.
  • Maintain operational manuals and SOPs and ensure latest updates are provided to staff via current communications channels.
  • Help promote a company culture that encourages top performance and high morale in alignment with the organization’s values.
  • Ensure all organizational operational responsibilities are executed in a timely, efficient and professional manner.

HR duties to include:

Managing initial stages of recruitment including:

  • Maintaining & posting up-to-date job announcements/descriptions.
  • Filtering & tracking job candidates.
  • Communications with candidates.

Coordinating the on-boarding of new employees, ensuring:

  • New hire paperwork is prepared and completed.
  • Employees are enrolled in all benefits, where applicable.
  • IT services are coordinated for necessary set-up.
  • Assisting with the execution of payroll and maintenance of personnel records.
  • Ensuring smooth operation and administration of employee benefits.
  • Supporting CEO and COO with curating content & executing logistics of events amongst staff including: celebrations, staff meetings, town halls, retreats, etc.

Administrative duties to include:

  • Maintaining organizational lists, calendars, manuals, and files.
  • Answering general inquiries using a professional and courteous manner; direct to appropriate staff members.
  • Maintaining supplies inventory; place and expedite orders for supplies; verify receipt of supplies.
  • Providing support to staff for travel arrangements and reimbursements.
  • Ordering food for all meetings and celebrations.
  • Assisting the CEO and COO with processes and tasks related to IT.
  • Communicating with office vendors and the building manager as needed.
  • Scheduling meetings and conference calls.
  • Preparing meeting materials.
  • Performing mail and shipping activities.
  • Providing project assistance and coverage on various organizational projects.

Other duties may be required within the scope of this position, as deemed relevant and necessary

Qualifications:
  • A minimum of 5 years of experience in an operational role in a technology organization
  • Working knowledge of video-conferencing tools (specifically Zoom, Google HangoutsGoToMeeting), project management tools (Slack, Asana or similar)
  • Proficiency in all Microsoft Office applications
  • Demonstrated ability to handle multiple projects at a time, prioritize duties, and work independently while functioning as a member of a team

Competencies:
  • Resourcefulness
  • Strong personal and professional judgment
  • Excellent organizational and administrative skills, writing and proofreading skills, oral communication and public speaking skills
  • Ability to work collaboratively with a diversity of individuals at all levels, independently and as a team

Our Team's Culture and Benefits:

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves.

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive.  We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work

Location

Anywhere in the US