Careers

Federal Technical Sales Executive, CommunityConnect Labs

Washington, DC

Who We Are

CommunityConnect Labs is an enterprise software solutions provider that serves the most innovative government agencies and nonprofits in the country.

We are a social enterprise with a mission of positive social impact. We provide mobile-first solutions as well as professional services for nonprofits and local governments to better connect and engage their communities.

We are winners of the Twilio Social Impact award and Amazon Imagine award.

Our work has been evaluated by governments and published in academic journals. One of our projects yielded a 200x ROI, providing local low-income communities with an estimated $46 million per year for the 2021-2030 decade ($460 million total).


The Opportunity

Would you like to be part of a team focused on increasing the adoption of CommunityConnect Labs Web Services in the Federal Government market? Do you have the business savvy and the technical background necessary to help establish CommunityConnect Labs as a key technology platform provider? CommunityConnect Labs is growing in the U.S. Public Sector market, and we offer a creative, fast paced, entrepreneurial work environment where you’ll be at the center of CommunityConnect Labs innovation.

We are looking for an experienced Enterprise Sales Representative to focus on Federal Government. The ideal candidate has sales experience in this vertical with a terrific reputation for overachieving quota while focusing on the customer. S/he should also be a self-starter who is prepared to develop and execute against a plan and consistently deliver on quarterly revenue targets. The ideal candidate will possess both a sales and technical background that enables them to drive an engagement at the CXO level as well as with software developers and IT architects. The Enterprise Sales Representative will be an exceptionally strong and creative thinker who thrives in a team environment and embraces all aspects of selling. S/he must be able to work in fast-paced, dynamic environment and have very strong verbal and written communication skills.


Qualifications
  • 7+ years of technology related sales or business development experience
  • 7+ years direct field sales experience working with Federal government
  • Demonstrated success with Enterprise Accounts in the Public Sector, preferably within state/local government (SLG)
  • Software licensing background
  • Demonstrated ability to build a customer network
  • Degree in engineering, computer science, or MIS
  • Ability to work in the United States without limitation
Our Team’s Culture and Benefits

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

An amazing mission: CommunityConnect Labs’ mission is to help local governments and nonprofits provide better services to communities they serve.

We are impatient changemakers. The work is challenging and fast-paced. The hours can be long and we expect the highest quality of work from ourselves.

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive. We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where people's talents can shine.

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work.


Location

Washington, DC

Implementation Lead, CommunityConnect Labs

Redwood City, CA / Remote

Who We Are

CommunityConnect Labs is an enterprise software solutions provider that serves the most innovative government agencies and nonprofits in the country.   


We are a social enterprise with a mission of positive social impact.  We provide mobile-first solutions as well as professional services for nonprofits and local governments to better connect and engage their communities. 

We are winners of the Twilio Social Impact award and Amazon Imagine award.

Our work has been evaluated by governments and published in academic journals. One of our projects yielded a 200x ROI, providing local low-income communities with an estimated $46 million per year for the 2021-2030 decade ($460 million total).


The Opportunity

As the Implementation Lead you will be responsible for leading the deployment and scaling  of our mobile messaging solutions for large, government clients. 

You will be responsible for gathering requirements, designing solutions, and implementing integrations and configurations on the CommunityConnect Labs platform.  The ideal candidates will have a minimum of 5 years consulting to governments or companies and will have led and managed SaaS engagements.


Client Delivery
  • Serve as engagement lead for several large, government clients and responsible for overall client project delivery.
  • Lead and own all technical aspects of implementations or customizations including data migrations, data quality, systems integrations, 3rd party applications, and custom development
  • Analyze each client's requests, determine the underlying problem and recommend proper solutions
  • Work hands-on in creating client deliverables which could include strategy, design, development, testing and delivering training
  • Build strong client relationships and rapport with client leadership to build account over time and overall portfolio of projects

Management of People and Practice Development
  • Manage junior implementation staff, conducting weekly 1-1s and participate actively in the annual review process
  • Identify strengths and issues; drive and develop better behavior to create strong implementation staff
  • Coordinate with Quality Assurance, Product, and Engineering teams to ensure successful service delivery
  • Drive the development and enhancement of methodologies and approaches to client delivery and provide thought leadership for internal practice development
Business Development
  • Actively participate in business development with prospective clients including scoping, and providing creative solutions using our mobile messaging platform.
  • Understand business needs and requirements and help turn those goals into tangible client deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports and project plans
  • Create demos, work plans, pricing estimates, and risk assessments for prospects

Qualifications

We are a small, flexible, growing team with limited resources. The ability to multitask and to move between projects with agility and ease is critical. We rely on creativity, resilience, humor, and a strong work ethic to do more with less and to quickly adjust when priorities change.

  • Minimum 5 + years experience in technical sales, solutions engineering, or a similar role at an enterprise software company (e.g.Salesforce, Oracle, SAP etc.)
  • Demonstrated abilities: defining strategy, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions
  • Proven track record of developing a project plan and working autonomously to execute on it and hold all stakeholders accountable; incredible attention to detail
  • Previous experience managing and coaching teams, including remote staff
  • Experience working with APIs (REST & SOAP), and third-party integrations.
  • Understand mobile-messaging technologies (surveys, chatbots, SMS texting) to be able to design, develop, test, and implement a technical implementation project
  • Experience on CRM Databases, Knowledge of Relational Databases, SQL, SQL/PL and SOQL.
  • Experience with Agile methodology and project management software
  • Managing complex web and database projects across all phases.
  • Exceptional communication skills — in writing, in conversation and in front of an executive audience
  • Ability to work both independently and within a team environment backed up by strong communication skills
  • Ability to build trusted relationships and become a customer advisor. Not afraid to improve on a customer's plan if necessary
  • Ability to quickly understand client needs, and develop innovative solutions
  • Ability to work in the United States without limitation
Our Team’s Culture and Benefits

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

An amazing mission: CommunityConnect Labs’ mission is to help local governments and nonprofits provide better services to communities they serve.

We are impatient changemakers. The work is challenging and fast-paced. The hours can be long and we expect the highest quality of work from ourselves. 

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive. We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where people's talents can shine. 

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work.


Location

Redwood City, CA / Remote