Careers

Operations Manager

Who We Are

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CommunityConnect Labs is a tech-first social impact organization. We are a leading provider of technology solutions that help local and state governments conduct  outreach and engagement to their most underserved residents.  We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

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The Opportunity

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The Operations Manager plays a critical role in supporting and ensuring the effectiveness of the CCL team. The role serves to help ensure the organization runs smoothly, with particular emphasis on administration, finance & accounting, and organizational governance. The number one competency the person in this position must demonstrate is resourcefulness.

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Responsibilities:

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• Work in conjunction with the CEO and COO to problem-solve, investigate, provide guidance, or secure assistance needed to address organizational support needs and keep the team running smoothly.
• Analyze and improve organizational processes and policies and work to improve quality, productivity and efficiency.
• Maintain operational manuals and SOPs and ensure latest updates are provided to staff via current communications channels.
• Promote a company culture that encourages top performance and high morale in alignment with the organization’s values.
• Ensure all organizational operational responsibilities are executed in a timely, efficient and professional manner.
• Managing initial stages of recruitment including job description writing, reviewing candidates, and scheduling interviews
• Coordinating the on-boarding of new employees
• Assisting with the execution of payroll and maintenance of personnel records.
• Ensuring smooth operation and administration of employee benefits.
• Answering general inquiries using a professional and courteous manner; direct to appropriate staff members.
• Maintaining supplies inventory; place and expedite orders for supplies; verify receipt of supplies.
• Providing support to staff for travel arrangements and reimbursements.
• Assisting the CEO, COO, and staff with processes and tasks related to IT
• Communicating with vendors and managing the organization's finances
• Providing project assistance and coverage on various organizational projects.
• Other duties may be required within the scope of this position, as deemed relevant and necessary

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Qualifications:

• A minimum of 5 years of experience in an operational role in a technology organization
• Working knowledge of video-conferencing tools (specifically Zoom, Google Hangouts, GoToMeeting), project management tools (Slack, Asana or similar)
• Proficiency in all Microsoft Office applications
• Demonstrated ability to handle multiple projects at a time, prioritize duties, and work independently while functioning as a member of a team

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Competencies:

• Resourcefulness
• Strong personal and professional judgment
• Excellent organizational and administrative skills, writing and proofreading skills, oral communication and public speaking skills
• Ability to work collaboratively with a diversity of individuals at all levels, independently and as a team

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Benefits

• Health, dental, and vision insurance
• 30 paid days off - 11 Federal Holidays, 10 PTO days, 5 paid sick days, and 4 wellness days
• 12 weeks paid parental leave
• $500 annual professional development stipend
• $1200 remote work stipend for technology & office accessories

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Our Team's Culture and Benefits:

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

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We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves.

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We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive.  We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

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A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work

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Location

Anywhere in the US

Associate Director Public Sector Business Development

Do you want to do the best work of your life? Are you motivated to solve some of the most challenging problems in our country? Are you passionate about helping disadvantaged communities get access to the services they need and have their voices heard?

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Come join a highly-committed team of amazing people who are building tools to enable government help underserved communities.

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CommunityConnect Labs is a fast growing technology social enterprise that provides technology and consulting to some of the most innovative local governments and large nonprofits in America. Our team are exceptional leaders in this field. Our work has been featured in the New York Times and we’ve been selected for awards from Twilio and Amazon.

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We seek a dynamic Associate Director of Business Development.  You will grow new business opportunities with government agencies in your selected geographic territory.

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Our team of engineers, product experts,  and data scientists develop tools and new approaches to improve customer experience with government services .

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The issues that we tackle - ensure fair elections, access to healthcare, mental health,, and other human services - are challenging, the work is fast-paced, and the opportunities for learning and impact are unlimited.

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If you want to help improve government services for underserved communities, we welcome you to apply to this job.

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Key Responsibilities:

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You’ll work in a collaborative team environment to conduct sales research, lead capture, respond to RFPs and RFIs.   You would lead the entire sales cycle for your given territories from initial opportunity creation to finalizing opportunity outcome.  This includes conducting sales research, prospecting campaigns, conducting first contact, assessing the needs of the government agency, presenting solutions, addressing concerns and ultimately closing the sale.  

On a given day in this role, you might:

• Research target government agencies such as DHS, HHS, and DPH, diving deep in understanding their strategic plan, organization, and develop a lead capture strategies
• Plan and execute on outbound sales strategies
• Lead sales meetings with senior government officials
• Participate in cross-functional meetings with product, engineering, and marketing teams to resolve customer issues, share feedback, share best practices and deliver the best possible solution for customers
• Help respond to RFPs, write proposals, contracts, and other collateral

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Required Qualifications:

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The Associate Director must be adaptive and entrepreneurial, with a problem-solving and positive approach to his/her work. Given the small size of our staff, the ability to plan, multitask, and move at a quick pace in multiple directions is critical. We have limited resources, so creativity, resilience, willingness to work hard, and ability to do more with less are key.

• Holds a Bachelor’s degree with 8+ years of business development experience OR Graduate degree with 5+ years of business development experience.
• 3+ years of experience in SaaS software sales or Technology Client Services sales to senior government executives.
• Has 3+ years track-record of developing relationships with senior government executives  
• Is highly motivated to sell to new accounts and enjoys sales research, strategy and closing sales
• Can command a room of senior government executives, lead and facilitate conversations, and write compellingly
• Can demonstrate they can build subject matter expertise in subject areas such as Elections, Health and other government programs
• Has a reputation for acting strategically, thinking tactically, following through and getting things done.
• Performs well in an environment with competing priorities, multiple projects, and a virtual team. Can anticipate needs and address potential issues before they become a problem.

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Benefits

• Health, dental, and vision insurance
• 30 paid days off - 11 Federal Holidays, 10 PTO days, 5 paid sick days, and 4 wellness days
• 12 weeks paid parental leave
• $500 annual professional development stipend
• $1200 remote work stipend for technology & office accessories

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We Offer:

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We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive. We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine. As well as:

• An amazing opportunity to make a concrete, tangible difference in people's lives
• An opportunity to solve some of the hardest problems in this country
• Friendly, supportive, and adventurous environment with a team of smart, engaged colleagues
• Flexibility on work hours/schedule

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Our Culture:

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We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves.

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We are a diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission.

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Location:

This is a remote position.