Program Director, CommunityConnect Labs


Who We Are

CommunityConnect Labs is a tech-first social impact organization.  We are a leading provider of technology solutions that help local and state governments conduct  outreach and engagement to their most underserved residents.  We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

Last year, we served over 10 million people, to activate participation in the Census, to vote in Elections and get COVID relief.  We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services to our clients - Federal, State and County governments.

Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2billion in federal funding for essential services.

Our success has been recognized across the country: We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund.  Our work has been evaluated by governments and published in statistical journals.

To learn more about our work and impact visit

The Opportunity

We are looking for an experienced Program Director to lead partnerships and business development with State and County government agencies.   In particular you will develop relationships with agencies such as the Department of Human Services, Department of Health, Department of Family Services or Department of Social Services.  

The ideal candidate has previous government experience working in or with the above mentioned governmental agencies.  S/he should also be a self-starter who can develop strategies and execute against a plan and consistently deliver on social impact and quarterly revenue targets. The ideal candidate will also possess sales experience that enables them to drive an engagement at the Secretary / Department Head level, as well as communication skills and technical background sufficient to communicate the benefits of our technical solutions to a non-technical audience.

The Program Director will be an exceptionally strong and creative thinker who thrives in a team environment and embraces all aspects of business development.  S/he must be able to work in a fast-paced, dynamic environment and have very strong verbal and written communication skills.


You’ll be responsible for setting the government business development strategy that helps build our brand and create awareness of our services and solutions. You’ll work in a collaborative team environment to help scope, manage, and deliver technology solutions to innovative government and service providers. You will be responsible for generating new client relationships and stewarding existing partnerships.  You will also manage a team of account managers. On a given day in this role, you might:

  • Develop strategy for increasing access to Rental Assistance
  • Lead a meeting with senior government executives and present a solution for increasing completion rates for Emergency Assistance
  • Identify, develop and foster meaningful long-term relationships
  • Tailor implementation approaches and coordinate with innovative clients on strategies to support the clients needs and provide a meaningful solution
  • Write and edit proposals, contracts, and other marketing collateral
  • Sketch out user journeys and use cases for a new solution; conduct user interviews with government and nonprofit staff as well as clients
  • Manage laterally and upwards with colleagues in our product, engineering, and marketing teams to deliver an external client-facing technical proposal
  • Identify, develop and pitch business solutions for governmental agencies that will leverage the knowledge and capabilities of the services and technology teams.

  • 3+ years of experience in government agencies such as Department of Human Services, Department of Health, Department of Family Services or Department of Social Services.
  • 2+ years experience building program plans and successfully executing them
  • 2+ years of experience in business development, sales or marketing
  • Demonstrated abilities: defining solutions approach, developing proposals and developing contracts
  • Previous experience managing and coaching teams, including remote staff
  • Experience working with technical or teams
  • Understanding of mobile-messaging technologies (surveys, chatbots, SMS texting) a plus
  • Ability to work in the United States without limitation

Our Team’s Culture and Benefits

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

An amazing mission: CommunityConnect Labs’ mission is to help governments and nonprofits provide better services to communities they serve.

We are impatient changemakers. The work is challenging and fast-paced.

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive. We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where people's talents can shine.

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work.