Careers

Who We Are

CommunityConnect Labs is a tech-first social impact organization. We are a leading provider of technology solutions that help local and state governments conduct outreach and engagement to their most underserved residents. We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

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Last year, we served over 10 million people, to activate participation in the Census, to vote in Elections and get COVID relief. We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services.

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Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2billion in federal funding for essential services.

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Our success has been recognized across the country. We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund. Our work has been evaluated by governments and published in statistical journals.

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Our tech stack is up to date: AWS (EBS, ECS, Elastic Beanstalk, CloudWatch ElastiCache, ElasticSearch, RDS, EC2), microservices, CICD, PagerDuty, GitHub, Jenkins, ReactJS, Go, and more.

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To learn more about our work and impact visit https://www.communityconnectlabs.com.

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The Opportunity

We are seeking an Implementation Associate who will join our team and deliver on contracts and provide business support and reporting to clients or funders

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While the issues that we tackle - public health outreach, access to government services, job training, homelessness, essential human services - are challenging, you will have the opportunity to help some of our most vulnerable residents. Specifically you will:

• Help us influence decision-makers at high levels of government and help them embrace technology as a resource for delivery critical services. Your work will enable federal, State, local governments and nonprofits to provide better services for low-income communities at scale.
• Have the opportunity to help solve some of the country’s hardest problems.
• Help us make a concrete, tangible difference in the lives of millions of people all across the country.
• Join a supportive, and adventurous environment with smart, engaged colleagues who come to work every day with the organization’s mission in mind.
• Have flexibility on work hours/schedule and work location.

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Responsibilities

• Working directly with clients, managing client expectations and ensuring customer satisfaction
• Gathering requirements for client needs and mapping them to our existing and future products and services
• Configuring survey and mobile SMS software solutions to satisfy client-specific business processes, rules, and other functional requirements
• Collaborating with our engineering team and the client's engineering team on business requirements for system and data integration
• Testing in coordination with our QA team to ensure the solution is producing expected results
• Providing knowledge transfer to client project team members throughout the project lifecycle
• Coordinate and conduct new client onboarding and training
• Managing multiple accounts, deadlines, and milestones
• Regularly present and demo solutions to prospective clients
• Tracking and communicating client issues and proactively troubleshooting and resolving problems

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Our Ideal Candidate

• The ideal candidate will demonstrate strong attention to detail, the ability to work independently and against deadlines, creativity in problem-solving, and a friendly but assertive disposition
• Is a native or fluent Spanish speaker
• Has experience using the RapidPro platform for managing SMS campaign workflows
• Has experience in working with government agencies (at any level) and/or community partners and non-profits
• Strong oral and written communication skills
• Not afraid of working remotely and with a globally distributed team
• Has a degree in public policy, business administration, or related field
• Is not afraid of getting hands-on with new technologies (you won’t be writing code here but are able to adapt to new systems and workflows)
• Knowledge of prominent and emerging social issues that affect vulnerable communities

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Our Team’s Culture and Benefits

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

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We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves.

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We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive.  We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

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A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us to achieve our mission.

Location

Anywhere in the US

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To apply for this position, please send a cover letter and résumé to Kate Capossela, at kate@communityconnectlabs.com.

Who We Are

CommunityConnect Labs is a tech-first social impact organization. We are a leading provider of technology solutions that help local and state governments conduct outreach and engagement to their most underserved residents. We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

‍

Last year, we served over 10 million people, to activate participation in the Census, to vote in Elections and get COVID relief. We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services.

‍

Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2billion in federal funding for essential services.

‍

Our success has been recognized across the country. We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund. Our work has been evaluated by governments and published in statistical journals.

‍

To learn more about our work and impact visit https://www.communityconnectlabs.com.

‍

The Opportunity

We are seeking an experienced, passionate marketing director who is searching for meaningful, values-first, social impact work.

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‍While the issues that we tackle - COVID-19 vaccine outreach, public health outreach, access to government services, job training, homelessness, essential human services - are challenging, you will have the opportunity to help some of our most vulnerable residents. Specifically you will:

• Influence decision-makers at high levels of government and help them embrace technology as a resource for delivery critical services. Your work will enable federal, State, local governments, and nonprofits to provide better services for low-income, minority, and rural communities at scale.
• Conduct digital outreach and help vulnerable people get access to health, financial support, and safety net services
• Help us make a concrete, tangible difference in the health and well-being of millions of people all across the country.
• Join a supportive, and adventurous environment with smart, engaged colleagues who come to work every day with the organization’s mission to help vulnerable communities in mind
• Have flexibility on work hours/schedule and work location.

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Responsibilities:

• Create strategies and tactics to implement high-traffic integrated campaigns for state and local government programs that raise engagement and visibility
• Lead strategic and day-to-day marketing management, including team management (managing contractors, freelance writers, designers, social media manager, video editors, and other project advisors and consultants)
• ‍Develop, create, and test content - web, social media, email, video - to optimize success
• Collaborate cross-functionally (implementation, product, technology) to develop, launch, and grow successful integrated marketing campaigns
• Position our work as a leader in the mobile-messaging and nonprofit spaces
• Bring critical thinking and innovative solutions to solving complex marketing challenges
• Understand gaps in data across channels, articulate why, and lead steps to optimize results

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Qualifications:

We are a small, flexible, growing team with limited resources. The ability to multitask and to move between projects with agility and ease is critical. We rely on creativity, resilience, humor, and a strong work ethic to do more with less and to quickly adjust when priorities change.

• 10+ years experience in digital marketing including experience at the Director level or above
• Previous team management experience
• Proven ability to collect, analyze, and optimize metrics
• Strong project management skills with a collaborative working style
• Proactive, motivated, positive attitude and sense of humor
• Intermediate design skills: Photoshop, InDesign, or Canva
• Intermediate web content publishing skills with CMS such as Webflow, Wordpress
• Creative, PR, agency, journalism experience preferred
• Spanish language proficiency preferred

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Compensation:

We offer generous benefits and a salary commensurate with the market rate at growing technology nonprofits.  Full package of salary and benefits $80k-115k.

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Our Team’s Culture and Benefits

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.‍

‍

We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves.

‍

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive.  We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

‍

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us to achieve our mission.

‍

Location

Anywhere in the US

‍

To apply for this position, please send a cover letter and résumé to Kate Capossela at kate@communityconnectlabs.com

Who We Are

CommunityConnect Labs is a tech-first social impact organization.  We are a leading provider of technology solutions that help local and state governments conduct outreach and engagement to their most underserved residents.  We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

‍

We work on several issues including ensuring Vaccine Equity through our Vaccine Equity Solutions project; helping low-income people get rental assistance, and en

‍

Last year, we served over 10 million people to activate participation in the Census, to vote in Elections, and get COVID relief. We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services.

‍

Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2billion in federal funding for essential services.

‍

Our success has been recognized across the country: We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund.  Our work has been evaluated by governments and published in statistical journals.

‍

To learn more about our work and impact visit https://www.communityconnectlabs.com/

‍

The Opportunity

We are seeking a Policy Research & Administrative Support Associate who will support CCL’s leadership team in their outreach efforts with local, state, and federal government agencies and help us maximize our social impact.

‍

While the issues that we tackle - public health outreach, access to government services, job training, homelessness, essential human services - are challenging, you will have the opportunity to help some of our most vulnerable residents. Specifically you will:

• Help us influence decision-makers at high levels of government and help them embrace technology as a resource for delivery critical services. Your work will enable federal, state, local governments and nonprofits provide better services for low-income communities at scale.
• Have the opportunity to help solve some of the country’s hardest problems.
• Help us make a concrete, tangible difference in the lives of millions of people all across the country.
• Join a supportive, and adventurous environment with smart, engaged colleagues who come to work every day with the organization’s mission in mind.
• Have flexibility on work hours/schedule and work location.

‍

Responsibilities:

Policy Research

• Work in partnership with implementation team to provide support and reporting to clients or funders
• Take notes join demo meetings or calls, and participate in other marketing communications activities
• Work across departments to ensure the success of new initiatives
• Draft, revise, and/or send follow up correspondence to potential clients/partners/funders

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Administrative Support

• Password management - keep up-to-date - tracks with Subscriptions
• Receipts management - save to Slack #receipts
• Credit card management - confirm receipts are on #receipts, share card details as appropriate
• Subscriptions: Manage new subscriptions, renewals, upgrades
• State registration, certification management - document and track renewals
• SBA registration, certification management - state, federal
• Employee/contractor list management - add/remove employee/contractor
• Employee/contractor gifts/recognition - annual, anniversary, birthday, etc.

Our Ideal Candidate:

• The ideal candidate will demonstrate strong attention to detail, the ability to work independently and against deadlines, creativity in problem-solving, and a friendly but assertive disposition.
• Graduated or currently enrolled in a degree program in Human Biology, Community Health, Psychology, or Public Policy or equivalent.
• Previous administrative experience
• Strong oral and written communication skills.

‍

Our Team’s Culture and Benefits

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

‍

We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves.

‍

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive.  We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

‍

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us to achieve our mission.

‍

Location

Anywhere in the US

‍

To apply for this position, please send a cover letter and résumé to Daniel Kramer, COO, at danielkramer@communityconnectlabs.com

Who We Are

CommunityConnect Labs is a tech-first social impact organization.  We are a leading provider of technology solutions that help local and state governments conduct outreach and engagement to their most underserved residents.  We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

‍

Last year, we served over 10 million people to activate participation in the Census, to vote in Elections and get COVID relief.  We did this by providing mobile web, text SMS, and mobile app outreach solutions, as well as content and strategy advisory services to our clients - Federal, State and County governments.

‍

Our Census outreach project alone yielded a 4500x ROI, providing an estimated $12.2billion in federal funding for essential services.

‍

Our success has been recognized: We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund.  Our work has been evaluated by governments and published in statistical journals.

‍

Whether we're creating new solutions for a client or helping an existing client find ways to expand its reach with an existing solution, the people at CommunityConnect Labs are builders at heart. Our team is constantly iterating, solving problems, and working together to better engage underserved people.

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To learn more about our work and impact visit https://www.communityconnectlabs.com/

The Opportunity

Are you ready to educate, motivate, and activate 150,000 people to get vaccinated, who otherwise would not have?  

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We are looking for a Vaccination Partner Lead. Our clients are State health and human services agencies.

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You’ll contribute to a high-caliber team in an organization that is experiencing rapid and dramatic growth. We are looking for demonstrated performance in a fast-paced, changing environment with problem-solving leadership.

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Our ideal candidate will possess data, technology, and government experience to enable you to drive an engagement at the Secretary / Department Head level. You are a detail-oriented project manager, a creative thinker, and a metrics-driven leader focused on delivering measurable outcomes.

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• Define and own vaccination outreach plans to drive clients’ key performance metrics to increase vaccinations
• Partner with teammates to structure and execute plans - developing outreach plans, synthesize latest vaccination data, lead client analysis and define the approach to successful outcomes for the COVID-19 vaccinations
• Drive alignment and influence executive and day-to-day contacts to execute against account plan
• Listen to client challenges, identify opportunities, and ideate solutions tailored to meet the clients’ needs and provide meaningful, measurable outcomes
• Hone in on relevant vaccination research, trends and opportunities in order to craft business cases that support any new requests and/or changes that alter product vision/roadmap
• 2+ years experience in public sector working with C-level decision-makers
• 2+ years experience in technology or data
• Familiarity with mobile-messaging technologies (surveys, chatbots, SMS texting) a plus
• Ability to work in the United States without limitation
• Ability to start ASAP
• Full-time or ¾ time

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Our Team’s Culture and Benefits

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

‍

An amazing mission: CommunityConnect Labs’ mission is to help governments and nonprofits provide better services to communities they serve.

‍

We are impatient changemakers. The work is challenging and fast-paced.

‍

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive. We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where people's talents can shine.

‍

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work.

Location

Anywhere in the US

‍

Contact: Kate Capossela

kate@communityconnectlabs.com