In 2018, the federal government allocated over three billion dollars for LIHEAP to help low-income individuals cover essential utility costs. California alone has allocated over $1M to its California Alternate Rates for Energy (CARE) program. Despite this influx of support, 31% of U.S. households have trouble paying their utility bills.
Nonprofits providing bill payment assistance, weatherization, repairs, and other energy assistance for low-income populations can educate, screen, and enroll qualified individuals into their programs through CommunityConnect Lab’s Utility Connect solution.
Upload phone number contacts or opt-in numbers from outreach like social media, newsletters, events, etc.
Recipients automatically receive a series of informational messages about available utilities assistance programs
Recipients are automatically pre-screened for eligibility (or re-screened for re-enrollment)
Recipients schedule phone calls and intake meetings via text to complete the enrollment process
Recipients text follow-up information such as photos of documents for income verification